FAQs

We use the following carriers:

The price of shipping is indicated on the checkout page and varies depending on the country and the weight.

This is why we advise to verify the checkout page for the final price, as the weight of the order might change the price.

Shipping costs per country:

Netherlands –  Visit checkout - Free shipping from €50.00
Belgium –  Visit checkout - Free shipping from €50.00
Germany – Visit checkout - Free shipping from €70.00
France – Visit checkout - Free shipping from €70.00
Ireland –  Visit checkout - Free shipping from €50.00
Denmark –  Visit checkout - Free shipping from €70.00
Austria –  Visit checkout - Free shipping from €70.00
Luxembourg –  Visit checkout - Free shipping from €50.00
Italy –  Visit checkout - Free shipping from €70.00
Portugal –  Visit checkout - Free shipping from €70.00
Spain –  Visit checkout - Free shipping from €70.00
Sweden –  Visit checkout - Free shipping from €70.00
Finland –  Visit checkout - Free shipping from €70.00
United Kingdom –  Currently you can purchase our products through Amazon UK only!

Switzerland - Only wholesale
Norway - Only wholesale

After you have placed your order, our team at Sybotanica will carefully collect your products.

Order before 15:30  on working days to have your order shipped same-day.

Shipping times per country:

• Netherlands - 1 day
• Belgium –  1 day
• Germany – 1-2 days
• France –  2-3 days
• Ireland –  3 days
• Denmark –  2 days
• Austria –  2 days
• Luxembourg –  1 day
• Italy –  3 days
• Portugal –  4 days
• Spain –  3 days
• Sweden –  3 days
• Finland –  4 days
• United Kingdom –  2-3 days

*Please note that these timeframes are only estimates and a 1-2 day delay is possible in some rare cases. Please wait 2 days after the advertised time before contacting us. Your tracking code sent by email will give you the details needed.

Always feel free to reach out if it takes too long!

• We don't ship to Canary Islands.
• Note that we do ship B2B to other countries, please get in touch if this is the case.

There are a few possible explanations. To start off please make sure to:

- Check the tracking code received in your email to ensure it hasn’t been delivered to your neighbors or a local post office.

If this is not the case, please reach out to us and use our chat function. Sometimes the driver is unable to deliver the package. We will get it sorted out for you.

Usually, that is possible! Please check the tracking email you received from the shipping company. 

They will give you information on how to change the requested information. If you can't seem to find it, feel free to reach out to our support team.

Once the order is dispatched, you will receive an e-mail confirmation with the tracking code.

For more details, please copy paste the tracking number on the page of the courier. In case you can't find the information your are looking for, please feel free to contact our customer support.

It is very easy to add a product to your order! Just message us your order number (like SYB000) with the products you would like added. We will take care of the rest. Please note that sometimes the order is already dispatched, in that case we can work

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Once you will place your order, you will receive a confirmation email with a download link to your invoice.

A discount code can be added during checkout after entering your address details.

There are a few reasons your discount code doesn't work. Please make sure that:

• You don't already have a discount applied (You can remove it by clicking the little "x" at checkout)
• The discount code is still valid.

The discount code can be applied at the checkout screen. If you still have issues please use our chat function.

We are sorry to hear that!

Sometimes things don't go as intended, but no worries. Tell us which products are missing or damaged, your order number (Ex. SYB0000) and relevant pictures. We will get back to you as soon as possible with a fitting solution. 

Please use the chat function to share these details with us.

Do you want to leave a review? We will reach out to you via email after your purchase! 

We do our best to ensure honest reviews. Both for our customers and ourselves. We want to give a clear and transparent view of the quality of our products & brand.

The only way to accomplish this is to show actual reviews that offer no incentive whatsoever.

We do not pay anyone to place a good review or remove a bad one. 

To accomplish this we partnered up with Trustpilot, who checks if reviews are real and honest. We also show reviews from 3rd party platforms like Etsy, Bol.com, Amazon and eBay. They take responsibility for their own reviews.

We actively remove fake reviews; positive or negative. We check for fake reviews by verifying if the customer actually placed an order from us.

Do note that we offer paid incentives for videos created by influencers and customers, who review our products and brand. We will always let you know if this is the case. 

Creating this content takes time and we reimburse them for it.

First off: If you have any issues please use our chat function. We have a 4.8/5 rating on Trustpilot for a reason. 🙂

You are free to return any items (except living things like live moss) 90 days past the date you received your order.

While you don't need to tell us why you want to return, we would really appreciate it! Returns are €2.99 for the following countries:

• The Netherlands
• Germany
• France
• Belgium
• Luxembourg

& €9.99 for any other country. 

Create your return label here.

For other countries, the buyer pays for return shipping & makes the shipping label. Orders can be returned to:

Sybotanica B.V.
Nieuwe Kade 20, 6827AB
Arnhem, The Netherlands

We will try to process a refund as soon as we receive your package. Please keep in mind this may take up to 5 business days after receiving your package. It then takes another 1-5 days for the money to show up in your bank account.

Please note that in case of any issues we will solve it at no cost! Contact us through the chat function.

** If free shipping is offered above a certain amount, say 50 euro's, and returning part of your order brings the total below 50 euro's, the standard shipping costs will be charged.

We guarantee a 100% satisfaction! Our mission is to help you get happy plants.

If for some reason we fail to do this, just contact us through the chat function or return your items hassle-free within 90 days.

Not convinced? Check out our Trustpilot Reviews.

Check out our pot calculator or check the plant's pot on the individual page.

The titles of the mixes give a good idea, but do not include all species of plants. Use our guide to find the perfect soil.

Check it out here: The SYBASoil Guide

Our products are measured by volume, i.e. in litres. This is done because many of our products are slightly wet to preserve their quality. 

As a result, the weight of the volumes may vary slightly from time to time. In summer, when it is warmer, products dry out more, so weight is somewhat less, but the volume remains the same.

Some plant groups (like orchids and carnivorous plants) have many different species with very different growing requirements. In some cases, other soil mixes might work better in your environment.

Our mixtures are tested in the Netherlands, at room temperature with growth lights. Your location/growing cabinet/window sill might be very different, making another soil mixture a better choice. We always appreciate you sharing if you tested our soil mixes against a self made mix!

You can store SYBASoil for about 2 years. Make sure to store it cool, dark and closed off. The effectiveness of the nutrients can degrade over months & years. Simply add some fresh worm castings to give the soil new life. 

*In general we would not recommend you to store our soils for longer periods of time as our soils quality depends on our fresh and wet ingredients. Expecially our worm castings lose their quality when dried out. This is as the fresh worm castings contain beneficial microfauna that help your plants with pest prevention and plant growth.

Each plant has specific care requirements. So, it would only be logical to give each plant a soil mix suited to its particular needs.

Our SYBASoil is designed with your plants specific needs in mind!

Our SYBASoil uses coconut coir instead of peat, which is still commonly used by others. While peat is an excellent base for soil, it is not a sustainable resource.

Peat also compacts over time, usually in about a year, while coco coir stays structurally stable for much longer.

Peat harvesting has a negative influence on the peat bog ecosystems. While coconut coir is made from coconut shells, which is a waste product of the coconut oil industry. Coco coir has an almost neutral PH of 7, making it an excellent base for a wide variety of plants.

Lastly, SYBASoil uses fertilizer made from worm castings and organic fertilizers. This provides all the nutrients your plants need. From NPK nutrients to trace elements, this mix will help them grow happily!

We recommend repotting once any of these things happen:

• You see roots growing out of the bottom of the pot.
• The soil dries very quickly between watering.
• The plant is top-heavy and wants to fall over.
• Roots are pushing the plant up and out of the container.
• Every 1 to 2 years.

The nutrients in SYBASoil will run out in ~6 months on average. Check out our fertiliser line.

You can store SYBASoil for about 2 years. Make sure to store it cool, dark and closed off. The effectiveness of the nutrients can degrade over the years. Simply add some fresh worm castings to give the soil new life.

Our packaging can be recycled at your local plastic recycling facility. You can also re-use it for storage, or leave a little soil and use it as a propagation box!

For any questions about your SYBASoil mix please visit the product page in order to find more information. We have the ingredients, recipe and technical details stated in the description of the soil mix.

No, our soil is not sterilised. This is since most our soil mixes contain worm castings, these provide many beneficial microfauna we like in our soils! When the soil is sterilized these beneficial microfauna would die. These microfauna ensure healthy and happy plants.

Our soils are packaged and shipped slightly wet. This is to help ensure the quality of the mix. Most of our soil components need to be slightly wet to maintain their quality. A good example is our worm castings. Worm castings need to remain slightly wet to ensure all the beneficial soil microfauna stay alive. These microfauna help ensure happy and healthy plants!

We don't have specific soil mixes for cuttings and sowing. Instead, we often recommend using coconut coir for this purpose. This stays wet for a bit longer than our soil mix, which allows seeds to germinate well. And it is also ideal for cuttings grown on water, to make transplanting easier.

Our soil mixes contain organic fertilisers, which can be too much for young seedlings and roots, which can cause root burn.

No, our soil mixes contain organic nutrients that include bone meal and feather meal. 85% of these ingredients come from waste streams from other industries.

Noticed a little white fuzz after using our 100% organic fertiliser? Don’t worry—it’s totally safe for both you and your plant! It’s just nature doing its thing as organic materials break down, improving the soil and boosting plant health. Think of it as a sign your fertiliser is alive and working hard! After 2 weeks the fuzz will disappear again.

No, they can be harmful if ingested.

Yes, these fertilisers are suitable for both cacti & succulents!

Yes, our Cacti fertilisers are also suitable for ferns.

Yes, but the dosage will be slightly different, this is indicated on the product label and our website!

Yes, these fertilisers are suited for both types of orchids!

Yes, these fertilisers can be used during both phases of the orchids growth.

No unfortunately this is not possible. Since this fertiliser is developed for soil mixes. So it needs the microfauna/bacteria in the soil to break down and be available for the plant. So adding our organic fertilisers to your SYBAStones would not give the nutrients to your plant. 

Additionally this could start to smell and cause algae growth. Therefore we recommend our mineral slow release (not BIO) fertilisers for your mineral mix/hydro mix!

No, unfortunately this is not possible with slow release fertiliser that are suitable for hydro mixes or semi-hydro set-ups. These fertilisers have specialised coating that makes them release nutrients slowly. However for this to work, this needs to be of mineral origin, so these fertilisers are not organic.

Our liquid fertilisers can crystallise if the bottle is stored or transported in cold temperatures (below 5 degrees Celsius). This is normal and these crystals/lumps can dissolve back into the liquid if the bottle is stored at room temperature. This does not affect the quality or composition of the fertiliser, so it is still safe to use!

Unfortunately we do not recommend to use our liquid fertilisers as a foliar spray on the leaves of your plant. This could leave a residue and cause spots on the leaves. 

However, you can make compost tea from our worm castings, this tea is suitable to use as a foliar spray for most houseplants!

Yes! Our SYBAStones mixes work best with our self watering pots. Other pots using a wick also work great.

You can even build your own self watering pot, by placing a pot with drainage holes in a closed pot!

We would not recommend using our SYBAStones with our normal plant pots. Our SYBAStones dry out faster than normal soil. They are designed to work together with a self watering pot, to create a semi-hydro set-up, in which your plant has consistent moisture due to the water reservoir of the self watering pot. 

Using our SYBAStones with normal pots can lead to underwatering, which may cause root damage and stress to the plant. Setting up a normal pot inside a closed pot (without a drainage hole) can work, but watering becomes more difficult since the water level is harder to check if the pots are not both transparent.

* For our SYBAStones Cacti mix this would work great!

No, unfortunately this is not something we can guarantee. Dust is still likely to form during transport or the mixing of these mixtures. Our SYBAStones lines are shipped slightly wet to reduce dust forming, but it is not attainable to get the products a 100% dust free.

So, we recommend to rinse our SYBAStones before repotting your plant, to ensure aeration of the plant roots!

After transport some dust can form. This will slowly rinse out when watering your plants. This will cause a grey/brown coloring of the water in the water reservoir. You can flush your SYBAStones with water (rinsing thoroughly) to remove any dust that has formed.

You can place cuttings (grown in water) directly in our SYBAStones. 

For established plants in soil we would recommend to remove the old soil, especially if you have had issues with fungus gnats, before transplanting in SYBAStones. 

And rinsing the SYBAStones before use, to get rid of any dust formed during transport is recommended to increase aeration of the mix!

Yes, the SYBAStones itself is organic. However, the slow release fertilisers are not. To ensure these fertilisers are of high quality and release nutrients slowly it is not possible to produce them organically.

Orchid slow release plant food 4 months, Cacti & Tropical (Fine & Chunky) slow release plant food 6 months.

Yes, our SYBAStones can easily be reused! Make sure to clean your mix of any old plant material and rinse it thoroughly with water before reusing.

This can occur when transplanting your plants to SYBAStones, this can be due to the roots not being fully cleaned of the old soil and the mix being too wet. 

If you are sure you fully cleaned the roots or have a cutting from water in the SYBAStones, then this can be caused by dead plant material (roots dying from transplant shock), you can flush (fully rinse out) your pot to help get the dead material out. 

If this remains an issue then check the root system of your plant, as it might not survive on SYBAStones due to roots dying off (not adapting to the new substrate at all).